SHIPPING & RETURNS
If for any reason you are not completely satisfied with your purchase, you have 30 days from the date you receive your purchase to return or exchange your purchased item, no questions asked. This does not apply to items that list in the description " PLEASE NOTE THAT THIS IS A CUSTOM-MADE ITEM THAT CANNOT BE RETURNED OR EXCHANGED.". Please see "EXCHANGES & RETURNS."
EXCHANGES & RETURNS
Making exchanges & returns at Moonglow.com is easy. If you would like to make an exchange, simply contact [email protected]! Within 30 days of purchase, we will issue you a prepaid return label. Please use this prepaid label to send your item back to our facilities. Once we have received the original item, our quality control team will either approve or deny your request. At that time, one of our customer service agents will be in touch with you. If you have any questions or concerns along the way, please e-mail us at [email protected] As always, please include your order number when contacting us!
NOTE: This does not apply to items that list in the description " PLEASE NOTE THAT THIS IS A CUSTOM-MADE ITEM THAT CANNOT BE RETURNED OR EXCHANGED.".
If you are located in Canada please contact [email protected] or call 1.888.707.9083 x709.
SHIPPING WITHIN THE UNITED STATES
Orders placed after 10 AM PST (Pacific Standard Time) from Monday to Thursday will generally ship up to 48 hours after the date of purchase. In some cases, shipping could take up to 14 days for production if the item must be constructed (this will be notated in the item description). We understand how important it is to receive your order quickly so we always do our best to get your order out the same day or next day.Your order will be shipped through USPS (United States Postal Service) unless you select an alternative shipping method. We do not ship on Saturdays, Sundays or on major holidays. Orders placed on Friday, Saturday or Sunday will ship on the following Monday.
HOW TO REACH US
We truly appreciate your business and hope you have a wonderful experience shopping with us. If you have any questions or concerns regarding a U.S. order, please feel free to call us at 1.888.707.9083. We are open Monday through Friday, 8:30 am - 5:00 pm EST. You can also e-mail us 24/7 at [email protected]! Please allow 24 business hours for a response to your voicemails & e-mails!
ABOUT INTERNATIONAL ORDERS
Shipping, return, fees and order policies may differ for international orders. All policies pertaining to international orders are listed below.
INTERNATIONAL SHIPPING POLICY
Shipping times for international orders will vary by country. Moonglow cannot guarantee delivery dates on international orders outside of the United States. For questions regarding international shipping status or specific policies, please contact: [email protected]!
INTERNATIONAL SHIPPING INFORMATION:
We now ship World Wide! Once your item is in your cart it will give you an "International Shipping" option that will guide you to input your information as well as cover customs charges depending on your countries requirements.
All duties and fees related to customs are the responsibility of the purchaser unless you have specifed to prepay duties and taxes. Moonglow does not pay for duties owed that will be charged by customs when arriving in your country. All international orders must be placed online. If you attempt to place an international order and your order will not process, please verify your billing, shipping and credit card information. If the problem persists, please e-mail [email protected]!
For anyone ordering from Australia please visit our website - moonglow.com.au -