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All of our collection is designed to absorb any light in order to charge it. When placed in the dark, your moon jewellery will glow gently, mimicking the moon in the sky.

Moonglow is a unique concept that brings jewellery to life! 

Moonglow is a line of handcrafted jewellery that captures a special moment in time by finding and carefully depicting what the moon looked like for that day.

Pick any date you want to commemorate-the birth of a child, an anniversary, a graduation, or even when someone passed away - and find the exact moon phase through our moon phase calculator.

Once you have chosen your date, choose from our collection of bracelets, necklaces and more to carry your detailed hi-resolution image of your moon phase! 

As an added feature, your moon will gently glow in the dark, reminding you of that special moment.

Moonglow is the 1st company in the world that has identified 18 of the most distinguishable moon phases perceivable to the human eye and correlated them for every day of the year from 1900 to 2050!

We call the process of showing someones his/her unique moon phase “Moonshining” and this is very interactive, educational and always has you feeling genuinely unique.

Some how, some way, there is often beautiful synchronicity between family members and their individual moon phases. 

Moonglow is not ordinary jewellery, Moonglow is truly an experience.

Moonglow jewellery is made up of many quality metals like pewter, sterling silver and non-tarnishing stainless steel that is “gilded” and/or  “bonded”  with silver and 18 karat gold that is 4 micron thick. The industry standard is .5 micron. So we have the good stuff!!!

The majority of our pendants need the stainless steel to hold the magnet that our moon images connect with.

All our sterling silver and gold chains also have an E-Coating that creates a natural barrier between you and your skin making it non-reactive to even the most sensitive skin.  

The surface of the moon drops are made from epoxy resin; the same material that surf boards are made from.

We are indeed nickel free!

Yes. The goal of our jewellery is to show an accurate photograph of the moon on any given date. We want you to look at your Moonglow and see exactly what was visible to the naked eye on the date of your choice. While percentages of the moon's illumination can vary by up to 3%, the phases assigned to the dates are calculated to reflect the changes that we can see from here on Earth!

In short, No. With any quality “costume” jewellery if you take it off before going to bed, the shower or ocean your moon pendant will last a long time. 

Treat your moon pendant like your favourite pet, don’t leave it in a hot car.

Don’t expose your moon pendant to cleaning chemicals, alcohol based perfumes, chlorine, soaps, sunscreen, or shampoos because it will effect the surface of your moon image over time.

The occasional rub with a silver or gold polishing cloth can return your pendant bright and shiny again!

Our products may contain magnetic properties. Please consult with your doctor prior to wearing any of our jewellery.

Moonglow is sold through authorised retailers with over 500 stores worldwide. We do not sell on 3rd party platforms such as Amazon or Ebay.

If you have severe allergies or are allergic to common metals, then we recommend that you reach out to our customer support team at: [email protected]! Be sure to include your desired products as well as the metals that you are allergic to. We would be more than happy to help you find the perfect Moonglow for your moment! 

Our dates are typically written as DD/MM/YYYY. If you are located in another region of the world that formats dates as MM/DD/YYYY or otherwise, then please feel free to write your request into the order notes. As a back up, you are able to email us at [email protected] to request alternative date formatting up to 2 hours post-purchase. 

Requests received more than 2 hours after your purchase are not guaranteed to be updated. Our orders are processed within 2 - 48 hours post-purchase, depending on volume. 

Any sales and promotions we offer are exclusive to the date(s) they're running for. We apologize for any inconvenience and encourage you to sign up to our newsletter to stay up to date on the most current promotions! (Sign up can be found at the bottom of our site).

If you are using any other browser, such as Internet Explorer, then it may be more difficult to navigate our website. If you are having troubles, please email [email protected] for assistance in placing your order! 

Our website performs best on the following browsers: 

https://www.google.com/chrome/

https://support.apple.com/downloads/safari

If you have made your moon phase selection and are unable to add to cart, it is likely that the exact desired combination of style & moon phase is currently out of stock. We recommend that you continue to browse our site in search of another style! We've got around 170 great designs.    

If you would like additional information on out of stock products, please email us at [email protected]

We do not offer engraving at this time.

We sure do! Our option for engraving is a bit different, some say unique. In most cases, we are unable to engrave on the back of your pendant as they come pre-engraved with our artist's insignia. So we came up with our engraved tag that you can add for an extra cost to most necklaces and bracelets. The tag will be attached near the clasp of your item, so for a necklace, it will actually be on your chain, near that clasp. Usually it's going to be tucked under the velvet padding in your Moonglow jewelry box. Lastly, we do offer 3 items where are are able to engrave on the back of the pendant as these feature a miniature version of our artist's insignia. These items are, our Walk on the Moon bracelet, the Simplicity in Stainless Steel, and the Stainless Steel Link Bracelet. If ever in doubt, please refer to the photos on our item page, you'll be able to see whether or not the item is available with an engraved tag or engraving on the back of the charm.

Your jewellery will come in a quality jewellery drawer type box. You will also receive a super cool personality card that explains what the phases of the moon means in relation to all the dates you picked. Included in your order is a Moonglow Jewellery Certificate of Authenticity, Care instructions and a Warranty card.

Please take a moment to fill out our questionnaire in the wholesale section of our website.

Once we have received your answers to our Questionnaire we love connecting with potential “Moonshiners” via your preferred video chat platform. We find this to be a very quick and informal way of getting to know each other and determine if we are a fit for one another. We have lots of different opportunities and available territories. With over 20 years in the woman accessory business we are confident that you will be able to share in our success.

The MoonGlow concept originated out of French-Canada in 2003 and the originator holds the Guinness Book of World records for being the fastest human calendar calculator in the world. Moonglow Australia expanded into Australia in 2006. Moonglow now sells all over the world.

“That’s a good Question - There is only 18 phases of the moon that can be uniquely perceived by the human eye and we are the 1st company in the world that have correlated them for everyday of the year since 1900!”

We are shipping as usual and on time. Orders get shipped at 1pm everyday. 

However please note that Australia Post is currently experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes. You can track your delivery through parcel tracking, the chatbot and the MyPost App. For the latest information about delays and impacts please visit auspost.com.au

Most orders placed after 9 AM Monday-Thursday will ship out within 24 hours of ordering but can take up to 3 days if the item needs to be crafted. (We do not ship Saturdays, Sundays, or major holidays). Your order will be shipped via Australia Post unless you select an alternative shipping method. Orders placed on Saturday or Sunday will ship out on Monday.

Once shipped, orders in Australia are generally received within 1-3 business days for the Express option and 3-14 business days for Regular option. Transit times may increase if your order is being shipped to a rural address or during holidays.

Moonglow Australia ships anywhere in Australia, New Zealand and South Korea ONLY.

Moonglow Jewellery has branches in Australia, United States and Canada. If you are located somewhere other than Australia, the United States, and Canada, please see below: 

All other international orders must be placed online via www.moonglow.com. All duties and fees related to customs are the responsibility of the purchaser unless you have specified to prepay duties and taxes. Moonglow does not pay for duties owed that will be charged by customs when arriving in your country. 

Australia: We are a family run Australian business and if you feel you purchased an item that has a manufacturer's defect please give us the opportunity to do our best and make it right for you.

If you are not fully satisfied with your purchase upon arrival, please notify us immediately and we will attempt to correct the situation for you. Let us try to fix the problem.

Our handcrafted costume jewellery is under warranty for any manufacturing defects for a period of 30 days from the date of purchase. The warranty doesn’t cover damages caused by accidents or normal wear and tear. If you are unhappy with your purchase, we have a “No questions asked” 14 day refund policy. 

Return postage must be covered by the buyer. 

** This excludes adhered or locked in pieces.

**Some items are “adhered” into place ie. “Stainless" bangles, Sterling “Lift off” or “Walk on the Moon” bracelets.

Please make sure you have the correct date as these products are non refundable. 

There will be a message in the product description saying: This is a glued in piece and therefore is non refundable.

International: We do not offer exchanges or returns on international orders. If you are dissatisfied with your purchase, please contact customer service for additional assistance. In the case of extreme circumstances, international returns may be charged a $25 processing fee to account for return shipping + duties & taxes. 

All returns & exchanges can be initiated by emailing: [email protected] with the subject line: Return/Exchange

Making exchanges & returns at Moonglow.com.au is easy! To begin the process, please email [email protected] with the subject line: Return/Exchange

Here at Moonglow, we’d love to hear from you! We’re always looking to hear from our customers about their favourite pieces, feedback on our jewels, and why you love our products. We’re also always open to suggestions when it comes to pieces you’d like to see added to our collections. Finally, forward us any stories you have surrounding our pieces - what great gifts they’ve made, how you use them to get closer to the power of the moon, or the special memories they represent for you.

Use Moonglow’s contact information to reach us regarding any questions, comments, concerns, or feedback you may have. We love our customers and enjoy hearing from you, so don’t hesitate to reach out! 

Contact us:

Address for Returns: PO Box 8111, Nundle NSW 2340 Australia

Email: [email protected]

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