FAQ

What is Moonglow?

Moonglow is a unique concept that brings jewellery to life! Moonglow is a line of handcrafted jewellery that captures a special moment in time by finding and carefully depicting what the moon looked like for that day.

Pick any date you want to commemorate-the birth of a child, an anniversary, a graduation, or even when someone passed away - and find the exact moon phase through our moon phase calculator.

Once you have chosen your date, choose from our collection of bracelets, necklaces and more to carry your detailed hi-resolution image of your moon phase! 

As an added feature, your moon will gently glow in the dark, reminding you of that special moment.

Moonglow is the 1st company in the world that has identified 18 of the most distinguishable moon phases perceivable to the human eye and correlated them for every day of the year from 1900 to 2050!

We call the process of showing someones his/her unique moon phase “Moonshining” and this is very interactive, educational and always has you feeling genuinely unique.

Some how, some way, there is often beautiful synchronicity between family members and their individual moon phases. 

Moonglow is not ordinary jewellery, Moonglow is truly an experience.

Does Moonglow actually glow in the dark?

All of our collection is designed to absorb any light in order to charge it. In darker environments, your Moonglow jewellery will glow gently, mimicking the moon in the sky.

Does Moonglow Jewellery tarnish over time?

Moonglow Jewellery is made of high quality materials to prevent tarnishing over time. However, like anything else, it will experience a natural life cycle as well as normal wear & tear. We will happily replace any defective products within 30 days of delivery. Otherwise, treat your hand-made jewellery with care in order to extend the lifetime of the product.

Are Your Moon Phases Accurate?

Yes. The goal of our jewellery is to show an accurate photograph of the moon on any given date. We want you to look at your Moonglow and see exactly what was visible to the naked eye on the date of your choice. While percentages of the moon's illumination can vary by up to 3%, the phases assigned to the dates are calculated to reflect the changes that we can see from here on Earth!

Can I wear my Moonglow in the shower, pool, or ocean?

In short, no. Water durability for Moonglow jewellery depends on which item you've purchased and what metal that style is made out of. Our jewellery will not immediately tarnish or turn green/black when it gets wet. Pewter, silver-plated, and stainless steel charms should be fine if briefly exposed to water, but in moderation. Just like anything else, too much exposure to anything will cause harm the item over time. Keep in mind, the pendants are a photograph of the moon, sealed with acrylic covering the photo. The photo could be damaged if water somehow seeps in between the metal exterior of the pedant and the acrylic coating reaching the photo. This is not very likely, but extended or excessive exposure to water increases this risk of damage. The water durability for chains also depends on their metal type. Pewter is not recommended to water exposure. Sterling silver and rhodium coated chains should be fine if moderately exposed to water, but again, in moderation and keeping them clean with appropriate cleaner is also suggested.

Don’t expose your moon pendant to cleaning chemicals, alcohol based perfumes, chlorine, soaps, sunscreen, or shampoos because it will effect the surface of your moon image over time. The occasional rub with a silver or gold polishing cloth can return your pendant bright and shiny again!

Is your jewellery magnetic? Is it safe to wear with a pacemaker?

Our products may contain magnetic properties. Please consult with your doctor if you are sensitive to magnetic components.

What else is included when my order arrives?

Your jewellery will come in a quality jewellery drawer type box. You will also receive a super cool personality pamphlet that explains what the phases of the moon means in relation to all the dates you picked. Included in your order is a Moonglow Jewellery Certificate of Authenticity, Care instructions and a Warranty card. It has an inside box gift wrap and anti tarnish strip to protect your jewellery while in storage.

Do you sell Moonglow at events and in stores?

Yes. Moonglow is sold in over 500 stores throughout Australia, North America, and Europe. We also attend a number of events throughout the Australia each year. See our "Where is Moonglow" page below for further details.

I have allergies, is it okay to wear Moonglow?

If you have severe allergies or are allergic to common metals, then we recommend that you reach out to our customer support team at: [email protected]! Be sure to include your desired products as well as the metals that you are allergic to. We would be more than happy to help you find the perfect Moonglow for your moment! 

How do you format dates?

Our dates are typically written as DD/MM/YYYY. If you are located in another region of the world that formats dates as MM/DD/YYYY or otherwise, then please feel free to write your request into the order notes. As a back up, you are able to email us at [email protected] to request alternative date formatting up to 2 hours post-purchase. 

Requests received more than 2 hours after your purchase are not guaranteed to be updated. Our orders are processed within 2 - 48 hours post-purchase, depending on volume. 

I'm interested in carrying your products in my store. How do I get started?

Please take a moment to fill out our questionnaire in the wholesale section of our website.

Once we have received your answers to our questionnaire we love connecting with potential retailers via phone or video chat initially. We find this to be a very quick and informal way of getting to know each other and determine if we are a fit for one another. We have lots of different opportunities and available territories. With over 20 years in the woman accessory business we are confident that you will be able to share in our success.

Why can't I add to cart?

If you have made your moon phase selection and are unable to add to cart, it is likely that the exact desired combination of style & moon phase is currently out of stock. We recommend that you continue to browse our site in search of another style! We've got around 170 great designs. If you would like additional information on out of stock products, please email us at [email protected]

Shipping questions

Shipping within Australia

Most orders placed after 9AM Monday-Thursday will ship out within 24 hours of ordering but can take up to 3 days if the item needs to be crafted. Your order will be shipped via Australia Post unless you select an alternative shipping method. Orders placed on Saturday or Sunday will ship out on Monday.

We do not ship Saturdays, Sundays, or major holidays.

Once shipped, orders in Australia are generally received within 1-3 business days for the Express option and 3-14 business days for Regular option. Transit times may increase if your order is being shipped to a rural address or during holidays. We are not responsible for Australia post delays.

International Shipping Policy

Moonglow Jewellery has branches in the United States, Australia, New Zealand and Canada.

For New Zealand please see:
www.moonglow.co.nz

For the rest of the world please go to:
www.moonglow.com

Returns & Exchanges

Return Policy

We are a family run Australian business and if you feel you purchased an item that has a manufacturer's defect please give us the opportunity to do our best and make it right for you.

If you are not fully satisfied with your purchase upon arrival, please notify us immediately and we will attempt to correct the situation for you. Let us try to fix the problem.

Our handcrafted costume jewellery is under warranty for any manufacturing defects for a period of 30 days from the date of purchase. The warranty doesn’t cover damages caused by accidents or normal wear and tear. If you are unhappy with your purchase, we have a “No questions asked” 14 day refund policy. 

Return postage must be covered by the buyer. 

Engraving ** Once a product has been engraved, it becomes non-returnable and non-refundable due to the customisation process involved.

** This excludes adhered or locked in pieces.

**Some items are “adhered” into place ie. Cosmic Rings, Stainless bangles, Figaro Necklaces etc. Please make sure you have the correct date as these products are non refundable. 

There will be a message in the product description saying: This is a glued in piece and therefore is non refundable.

All returns & exchanges can be initiated by emailing: [email protected] with the subject line: Return/Exchange

Start a Return or Exchange

Making exchanges & returns at Moonglow.com.au is easy! To begin the process, please email[email protected] with the subject line: Return/Exchange